Kaiser Permanente Settles for $10.5M Over Opt-Out Texts
Kaiser Permanente is paying out $10.5 million to people who kept getting text messages after they opted out, and some folks could get up to $75 per text.
The health care company agreed to settle a lawsuit alleging it kept sending marketing texts to customers who'd already said "stop." Class members who received more than one text within any 12-month period from Kaiser Foundation Health Plan Inc. after opting out may be entitled to cash.
The messages would have been sent between January 21, 2021, and August 20, 2025.
How to Get Your Money
Settlement class members need to submit valid claim forms through the settlement website by Thursday, February 12.
Qualifying text messages are marketing texts sent after someone replied "stop" or used a similar opt-out request. Class members who opted out wouldn't have received a message acknowledging their request—the texts just kept coming.
You can submit one claim form that covers all qualifying texts to any of your phone numbers.
What the Lawsuit Alleged
The settlement aims to resolve a lawsuit filed in August 2025 claiming customers received text messages from or on behalf of Kaiser Permanente after they'd already said they didn't want them. The lawsuit alleged violations of the Telephone Consumer Protection Act and the Florida Telephone Solicitation Act.
Class members claimed the unsolicited texts resulted in "invasion of privacy, harassment, aggravation and disruption of daily life."
Based on evidence in the lawsuit, class members alleged Kaiser Permanente "failed to maintain a master opt-out list and/or failed to maintain internal policies to sufficiently honor the opt-out request."
Kaiser's Response
Kaiser Permanente denies all allegations of wrongdoing.
In a statement, Kaiser said, "This case involves claims that some prospective members, all of whom had asked Kaiser Permanente to contact them regarding membership options, received a limited number of texts after asking for the contacts to end."
"We resolved this case through a settlement, without any finding or admission of liability, to avoid protracted and expensive litigation," the company added.
The lawsuit was filed in the 11th Judicial Circuit of Florida in Miami on August 20, 2025. Kaiser Permanente is one of the largest health care service plans in the United States, with over 12.5 million members.
When You'll Actually Get Paid
It's unclear when qualifying consumers can expect payments. The settlement was approved during a hearing Wednesday, January 28, according to Miami-Dade County court records. Even though it's approved, appeals may still follow.
No settlement payments will be made until all appeals are final, according to the settlement website.
So, if you kept getting Kaiser Permanente marketing texts after you opted out, you might have money coming. Just don't count on it showing up tomorrow—the appeals process could drag this out. But if you qualify, filing a claim by February 12 is worth the few minutes it takes.
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